GENERAL INFO/FAQs | Mi Tiendita Munaycha

SHIPPING INFO

At Mi Tiendita Munaycha, we want to make your shopping experience as smooth as possible, so here’s all the information you need regarding shipping.

1. Shipping Destinations

We only offer shipping within the United States and Puerto Rico. If you are unsure if we ship to your location, please feel free to contact us via our contact form or at our business line at 916-520-4702

2. Shipping Costs/Processing Times

We are working towards having shipping costs be calculated at checkout based on the weight, dimensions, and destination of your order, but for now we charge a flat fee. You will be able to review your shipping cost before completing your purchase. You can choose from:

Standard Shipping: We offer a FLAT RATE for standard shipping on all orders.
Expedited Shipping: If you need your items sooner, we offer expedited shipping options at an additional cost. Expedited shipping costs are also calculated at checkout.
Orders are processed 1-2 business days after your payment is confirmed. Please note that weekends and holidays may delay processing times.
Once your order is processed, you will receive a confirmation email with tracking details (must provide email). If you have any issues tracking your order, please contact us.
Shipping times vary based on your location. Typically, standard shipping within the U.S. takes 5-7 business days.

3. Shipping Delays

We strive to get your order to you as quickly as possible, but please be aware that delivery times may vary due to factors such as weather conditions, customs delays, and carrier issues.
If your order has been delayed, please check the tracking information or contact us for assistance. We’ll do our best to help resolve the issue.

4. Lost or Stolen Packages

Mi Tiendita Munaycha is not responsible for lost or stolen packages once sent out for shipping unless the error was on our end. We recommend selecting a shipping method with tracking and insurance if you are concerned about your package’s delivery.
If your package is lost in transit or if your package shows as "delivered" but you have not received it, please contact the carrier with your tracking number.

5. Order Pickup

We offer FREE Order Pickup. You can order online and pick up at store within 7 days for non-perishables.

For store pick-up for items that are perishable (refrigerated items), we can only hold for 2 days.

If you do not pick up by the cut off date, then we will make the items available to public again and you forfeit your refund.

PRODUCT CARE GUIDE

At Mi Tiendita Munaycha, every item is handcrafted with love, tradition, and intention by talented artisans from Peru. To keep your treasures looking beautiful, please follow these care tips:

Textiles (ponchos, scarves, sweaters)
These items do not need to be washed regularly. They are breathable and it is best to spot clean. We suggest washing

1-2x/season. When washing, follow the following:

• Hand wash in cold water with mild detergent
• Do not bleach or use harsh chemicals
• Air dry
• Store in a cool, dry place away from sunlight

• Do not wash with any clothing that can rip/pull on the fabric

Jewelry (silver, beads, natural stones)
• Avoid contact with water, perfumes, and lotions/oils
• Wipe clean with a soft, dry cloth after use
• Store in a fabric pouch or jewelry box

Ceramics & Home Decor
• Dust gently with a dry cloth
• For light cleaning, use a slightly damp cloth (do not soak)
• Handle with care — these are delicate, one-of-a-kind pieces

Extra Tips
• Keep all handmade items out of direct sunlight for long periods
• Treat each piece with the same love it was created with

💌 Have questions about caring for a specific item?
Contact us — we’re happy to help!

Gracias for supporting Peruvian artisans and our family business❤️

CUSTOMER CARE POLICY

At Mi Tiendita Munaycha, we are committed to providing our customers with the best possible shopping experience. We aim to offer high-quality products, exceptional service, and prompt support. Below, you’ll find our Customer Care Policy, which outlines how we handle customer inquiries, issues, and concerns.

1. Customer Support Availability

Our customer care team is available to assist you with any questions or issues you may have. We are here to help Monday through Sunday, from 11:00 AM to 6:30 PM (PST). We strive to respond to all inquiries within 1-2 business days.

2. How to Contact Us

If you have any questions, concerns, or require assistance, please feel free to reach out to us using any of the following methods:

Email: mitienditamunaycha@gmail.com
Phone: 916-752-1509 or 916-520-4702
Instagram: DM us @mitienditamunaycha
Messenger: DM us at Mi Tiendita Munacyha

We encourage you to contact us with any feedback or concerns so we can continue improving our products and services.

3. Order Inquiries

If you need help with:

Order status or tracking
Order changes or cancellations
Shipping information or delivery delays

Please contact us with your order number and a brief description of your request. We will do our best to address any issues or answer any questions promptly.

4. Product Issues or Defects

If you receive a product that is damaged or defective, we will work with you to resolve the issue. Please contact us within 7 days of receiving your order, and provide:

Your order number
Photos of the damaged or defective item
A description of the issue

We will offer you a replacement or refund depending on your preference.

5. Returns and Exchanges

If you need to return or exchange an item, please contact us via email or come to our storefront. We accept returns and exchanges within 14 days of delivery (for shipped items) and purchase (for in-store purchases), provided the item is unused and in its original packaging. If you are unsure about whether an item qualifies for a return, please contact us and we will assist you. You can refer to our complete Return Policy under our FAQs.

6. Refunds

Refunds are processed back to the original payment method once we receive and inspect the returned item. We strive to complete refunds within 7-10 business days of receiving the returned product. Please note that your bank or credit card company may take additional time to process the refund.

7. Privacy and Confidentiality

Your privacy is important to us. All personal information you provide when shopping with Mi Tiendita Munaycha is used solely for the purpose of fulfilling your orders and providing customer support. We will never share or sell your personal information to third parties.

8. Customer Feedback

We value your feedback! We are a small business and are still learning best practices, so if you have any suggestions on how we can improve our products, services, or website, please let us know. We are constantly working to enhance your shopping experience, and your input is crucial in helping us achieve that.

9. Resolution of Disputes

In the event that a dispute arises between you and Mi Tiendita Munaycha, we will work to resolve it in a fair and transparent manner. We encourage customers to contact us directly to address any issues before seeking third-party assistance. If necessary, we are happy to offer mediation or alternative dispute resolution methods.

10. Customer Care Commitment

We are committed to providing our customers with a positive and hassle-free shopping experience. If you are not satisfied with any part of your experience, please reach out to us, and we will do everything we can to make things right.

At Mi Tiendita Munaycha, your satisfaction is our top priority, and we will always strive to exceed your expectations.

PAYMENT METHODS

- Credit / Debit Cards
- Venmo

-Zelle

-Apple Pay

Anchor 1

Shipping Info

Frequently asked questions

General

Product Information

Shipping

Product Care

Payment Methods

Order Issues

Return Policy for Mi Tiendita Munaycha

At Mi Tiendita Munaycha, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward 14-day return policy.

1. Eligibility for Returns

You may return any item within 14 calendar days from the date of receipt.
To be eligible for a return, the item must be unused, in the same condition as you received it, and in its original packaging.
Certain items are non-returnable due to hygiene reasons (such as jewelry, perishable items, or intimate products). Please contact us if you are unsure about the return eligibility of a specific product.

2. How to Process a Return

To initiate a return, please contact us at mitienditamunaycha@gmail.com or through our contact page, providing your order number and a description of the reason for return.
We will guide you through the return process and provide you with return instructions.

3. Return Shipping

The customer is responsible for the cost of return shipping, unless the item is defective or the wrong item was shipped.
We recommend purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item.

4. Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original method of payment within 7-10 business days. Please note that your bank or credit card company may take additional time to process the refund.

5. Exchanges

Exchanges are rare, but if you have a valid reason for exchange, please contact us. The return policy of 14 days is still applicable.

6. Defective Items

If you receive an item that is defective, please contact us within 7 days of receiving your order. We will offer a full refund or a replacement, depending on your preference.

7. Non-Returnable Items

Items marked as “final sale” or “non-returnable” cannot be returned. Please check the product description carefully before making a purchase.

By purchasing from Mi Tiendita Munaycha, you agree to the terms outlined in this return policy.

Thank you for shopping with us!