GENERAL INFO | Mi Tiendita Munaycha

SHIPPING INFO

Shipping Methods and Timeframes:

Domestic Shipping (US): We offer standard and expedited shipping options within the United States. Delivery times may vary based on your location and the shipping method chosen. We do not offer International Shipping. We are currently testing which shipping methods are best for our products, so please be patient and flexible while we finalize our shipping system.

Order Processing Time:

Orders are typically processed within 1-3 business days (excluding holidays) from the date of purchase.

Shipping Costs:

Domestic Shipping (US): Shipping costs for domestic orders will be displayed at checkout based on the selected shipping method and location.

Tracking Information:

Once your order is processed and shipped, you will receive a confirmation email containing tracking information. Use this information to track your package's delivery status.

Delivery Estimates:

Delivery times vary depending on the shipping method chosen and your location. Estimated delivery times will be provided at checkout. Please note that unforeseen circumstances, such as carrier delays, may affect delivery times.

Address Accuracy:

Please ensure the accuracy of your shipping address. We are not responsible for lost or delayed packages due to incorrect addresses provided by customers.

In the event of an undelivered package due to an incorrect address or unavailability at the provided address, the customer is responsible for any additional shipping costs incurred for re-delivery or package retrieval.

Contact Us:

For any shipping-related inquiries or concerns, please contact us at our Contact Us page. We are here to assist you with any questions regarding your shipment.

CUSTOMER CARE POLICY

At Mi Tiendita Munaycha, we are committed to providing exceptional service and ensuring a delightful shopping experience for all our customers. Our Customer Care Policy outlines our dedication to your satisfaction and sets the standards for our interactions with you.

1. Quality Products:

We source and offer fine quality 100% Peruvian products, ensuring authenticity and excellence in every item we sell. We do recognize that given the nature of our items being hand-made, certain items may not last as long if not treated with great care.

2. Customer Service Excellence:

Our family is here to assist you promptly and courteously. Feel free to reach out to us via our Contact Us box for any inquiries, assistance, or feedback.

3. Secure Shopping:

Your security is our priority. We use systems that provide secure online transactions. Your personal information is handled with the utmost confidentiality.

4. Feedback and Improvement:

Your feedback matters! We continuously seek to enhance our services and products based on your valuable input. Share your thoughts with us to help us serve you better.

5. Accessibility:

We are committed to ensuring our website and services are accessible to all customers. Please inform us if you encounter any accessibility barriers.

PAYMENT METHODS

- Credit / Debit Cards
- Paypal

-Apple Pay

Why do FAQs matter?

FAQs are a great way to help site visitors find quick answers to common questions about your business and create a better navigation experience.
What is an FAQ section?

An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "What are your opening hours?", or "How can I book a service?".
Where can I add my FAQs?

FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go.
How do I add a new question & answer?

To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
How do I edit or remove the 'Frequently Asked Questions' title?

You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
Can I insert an image, video, or GIF in my FAQ?

Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.