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SHIPPING INFO

Thank you for shopping with Mi Tiendita Munaycha! We want to make your shopping experience as smooth as possible, so here’s all the information you need regarding shipping.

1. Where do you ship to?

We offer worldwide shipping! Whether you're in the United States, Europe, or beyond, you can enjoy our products no matter where you are. We ship to most countries, but if you are unsure if we ship to your location, please feel free to contact us.

2. Shipping Costs

Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your order. You will be able to review your shipping cost before completing your purchase.

  • Free Shipping: We offer free standard shipping on orders over $150 to eligible locations.

  • Standard Shipping: The cost is calculated based on the total weight of your order and your location.

  • Expedited Shipping: If you need your items sooner, we offer expedited shipping options at an additional cost. Expedited shipping costs are also calculated at checkout.

3. Processing Time

  • Orders are processed 1-2 business days after your payment is confirmed. Please note that weekends and holidays may delay processing times.

  • Once your order is processed, you will receive a confirmation email with tracking details (if applicable).

4. Delivery Time

  • Domestic Orders: Shipping times vary based on your location. Typically, standard shipping within the U.S. takes 5-7 business days.

  • International Orders: Shipping times for international orders can vary greatly depending on the destination country, but typically range from 7 to 21 business days. Please note that customs and import processing may cause delays.

5. Tracking Your Order

Once your order has been shipped, you will receive an email with a tracking number. You can use this number to track your package through the carrier’s website. If you have any issues tracking your order, please contact us.

6. Customs and Import Taxes (International Orders)

  • For international shipments, customs duties, taxes, and fees may apply depending on the destination country. These fees are the responsibility of the customer and are not included in the shipping cost.

  • We recommend that you check with your local customs office for more information on potential charges before placing your order.

7. Shipping Delays

  • We strive to get your order to you as quickly as possible, but please be aware that delivery times may vary due to factors such as weather conditions, customs delays, and carrier issues.

  • If your order has been delayed, please check the tracking information or contact us for assistance. We’ll do our best to help resolve the issue.

8. Lost or Stolen Packages

  • Mi Tiendita Munaycha is not responsible for lost or stolen packages once the carrier has confirmed delivery. We recommend selecting a shipping method with tracking and insurance if you are concerned about your package’s delivery.

  • If your package is lost in transit, please contact the carrier with your tracking number. If your package shows as "delivered" but you have not received it, please contact us immediately, and we will assist in investigating the issue.

9. PO Boxes and APO/FPO Addresses

We can ship to PO Boxes and APO/FPO addresses. Please make sure to provide the correct shipping details when checking out.

10. Order Pickup

We offer free Order Pickup.

CUSTOMER CARE POLICY

At Mi Tiendita Munaycha, we are committed to providing our customers with the best possible shopping experience. We aim to offer high-quality products, exceptional service, and prompt support. Below, you’ll find our Customer Care Policy, which outlines how we handle customer inquiries, issues, and concerns.

1. Customer Support Availability

Our customer care team is available to assist you with any questions or issues you may have. We are here to help Monday through Sunday, from 11:00 AM to 6:30 PM (local time). We strive to respond to all inquiries within 1-2 business days.

2. How to Contact Us

If you have any questions, concerns, or require assistance, please feel free to reach out to us using any of the following methods:

We encourage you to contact us with any feedback or concerns so we can continue improving our products and services.

3. Order Inquiries

If you need help with:

  • Order status or tracking

  • Order changes or cancellations

  • Shipping information or delivery delays

Please contact us with your order number and a brief description of your request. We will do our best to address any issues or answer any questions promptly.

4. Product Issues or Defects

If you receive a product that is damaged, defective, or not what you expected, we will work with you to resolve the issue. Please contact us within 7 days of receiving your order, and provide:

  • Your order number

  • Photos of the damaged or defective item

  • A description of the issue

We will offer you a replacement or refund depending on your preference, and will cover the cost of return shipping for defective items.

5. Returns and Exchanges

If you need to return an item, please refer to our Return Policy for instructions on how to initiate a return. We accept returns within 14 days of delivery, provided the item is unused and in its original packaging. If you are unsure about whether an item qualifies for a return, please contact us and we will assist you.

6. Refunds

Refunds are processed back to the original payment method once we receive and inspect the returned item. We strive to complete refunds within 7-10 business days of receiving the returned product. Please note that your bank or credit card company may take additional time to process the refund.

7. Privacy and Confidentiality

Your privacy is important to us. All personal information you provide when shopping with Mi Tiendita Munaycha is used solely for the purpose of fulfilling your orders and providing customer support. We will never share or sell your personal information to third parties.

For more details, please refer to our Privacy Policy.

8. Customer Feedback

We value your feedback! If you have any suggestions on how we can improve our products, services, or website, please let us know. We are constantly working to enhance your shopping experience, and your input is crucial in helping us achieve that.

9. Resolution of Disputes

In the event that a dispute arises between you and Mi Tiendita Munaycha, we will work to resolve it in a fair and transparent manner. We encourage customers to contact us directly to address any issues before seeking third-party assistance. If necessary, we are happy to offer mediation or alternative dispute resolution methods.

10. Customer Care Commitment

We are committed to providing our customers with a positive and hassle-free shopping experience. If you are not satisfied with any part of your experience, please reach out to us, and we will do everything we can to make things right.

 

At Mi Tiendita Munaycha, your satisfaction is our top priority, and we will always strive to exceed your expectations.

PAYMENT METHODS

- Credit / Debit Cards
- Paypal

-Apple Pay

  • Everything is from Peru?
    YES, everything is from Peru.
  • What is the return policy?
    Return Policy for Mi Tiendita Munaycha At Mi Tiendita Munaycha, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward 14-day return policy. 1. Eligibility for Returns You may return any item within 14 calendar days from the date of receipt. To be eligible for a return, the item must be unused, in the same condition as you received it, and in its original packaging. Certain items are non-returnable due to hygiene reasons (such as jewelry, perishable items, or intimate products). Please contact us if you are unsure about the return eligibility of a specific product. 2. How to Process a Return To initiate a return, please contact us at [email address] or through our contact page, providing your order number and a description of the reason for return. We will guide you through the return process and provide you with return instructions. 3. Return Shipping The customer is responsible for the cost of return shipping, unless the item is defective, damaged, or the wrong item was shipped. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item. 4. Refunds Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 7-10 business days. Please note that your bank or credit card company may take additional time to process the refund. 5. Exchanges We currently do not offer exchanges. If you would like a different item, please return the original item for a refund and place a new order. 6. Defective or Damaged Items If you receive an item that is defective or damaged, please contact us within 7 days of receiving your order. We will offer a full refund or a replacement, depending on your preference. 7. Non-Returnable Items Items marked as “final sale” or “non-returnable” cannot be returned. Please check the product description carefully before making a purchase. By purchasing from Mi Tiendita Munaycha, you agree to the terms outlined in this return policy. Thank you for shopping with us!
  • Are the products handmade or mass-produced?
    Many of the products at Mi Tiendita Munaycha are carefully selected and include handmade items. We work closely with artisans and small suppliers who share our passion for quality and authenticity. Each product is unique, and we are proud to offer items that reflect culture, tradition, and craftsmanship.

FAQ

FAQ
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